Find.Film Privacy
This policy explains what the find.film app collects about you, why, and what you can do about it. find.film is run by Cinematik Limited, a company registered in England and Wales, which is the controller of your information ("we", "us").
Last updated: 10 November 2026.
What we collect
Without an account
- Your phone: an id the app is given when it first opens, the app version, language and time zone. It does not identify you.
- Your area: the postcode or town you type in. We keep only a rough position, to about a kilometre. The app does not use your phone's location.
- Your choices: the cinemas you add, films you save or leave out, cinemas you follow, your answers to film cards, and your 10. These are kept against your phone.
- Notifications: if you allow them, your phone's notification token and your notification settings.
- How you use the app, unless you turn this off (see "Usage").
When you sign in or book
- Your email address, to send sign-in codes and tickets.
- Your name, date of birth and postcode, when a booking needs them. Your date of birth is used to check age limits.
- Your bookings and tickets, and whether you gave a ticket back or joined a waiting list.
- Payments are made through Stripe. Your card details go straight to Stripe, and we never see or store them. The camera is used only if you choose to scan a card.
When you sign in, what you chose on your phone is moved to your account, so it follows you to other phones.
- The emails you've asked for: find.film's news, or a programme's news, if you turn them on.
When you send feedback
- What you write, the screens you were on, the app version, and a screenshot and reply email if you add them.
Kept only on your phone
Some things never leave your phone: cinemas you hide, the kinds of showing you've chosen to see, film and ticket reminders, and showings you told us you booked elsewhere.
Usage
When you tap a booking button, we count which showing and cinema it was for. With usage sharing off, the count isn't linked to your phone. If you tell us whether you booked, we keep your answer so For you can count the film. Cinemas are not told who you are.
Why we use it (legal basis)
- To provide the app and your bookings (contract): listings for your area, your account, tickets, payments, notifications you've allowed, and reminders.
- To keep find.film working, secure and improving (legitimate interests): usage, booking taps, feedback, fraud prevention and limits on sign-in attempts.
- To learn which films go together, so we can suggest films, help cinemas choose what to show and research film audiences, for account holders who have confirmed they're 18 or over (legitimate interests): see "How we learn which films go together".
- Where the law requires it (legal obligation): records of sales for tax and accounting.
- Notifications are sent only if you allow them, and you can turn them off at any time.
- Emails you've asked for (consent): find.film's news, and a programme's news, are sent only if you turn them on. You can turn them off at any time under You, or with the unsubscribe link in any of these emails.
We don't sell your information.
How we learn which films go together
If you've confirmed you're 18 or over, we may use your film choices and booking history to learn which films people tend to like together.
This helps us suggest films you may enjoy, help cinemas choose what to show and research film audiences across the country.
The information we use may include:
- Your answers to film cards.
- Films you save and your ten.
- Your votes on films cinemas might show.
- Your answers when we ask whether you booked a film.
- Your bookings through find.film or Cinematik, including ticket numbers, approximate prices, concessions, booking lead times and attendance where recorded.
- The town or postcode district you've set as home.
We don't use automatically collected app browsing information to train this version of the model.
We also exclude bookings containing accessibility-related information, and we don't include your name, contact details, precise location, full postcode, IP address or exact showing in the training export.
We replace account identifiers with coded identifiers before training. The people working on the model don't receive your name or contact details with the training data.
Cinematik staff see reports about groups rather than individual people's activity.
We use this information because we believe improving recommendations, supporting cinema programming and understanding film audiences are legitimate interests. We've assessed those interests against people's privacy rights.
You can object to this use of your information at any time by emailing privacy@cinematik.app.
We will stop processing your information for the objected-to purpose in accordance with your rights. We will also explain how any existing training information and model outputs are handled. Your earlier choices may still shape which films our current model treats as alike until we next rebuild it, at least once a month.
We keep temporary coded training exports for no longer than 35 days. Other information, including the original account history and trained model versions, is subject to the retention periods explained in this notice.
We do not use the taste model for personalised advertising, marketing emails or push notifications.
If you haven't confirmed you're 18 or over, or other account information indicates you're under 18, we exclude your account from this person-level training.
Who we share it with
- Stripe, to take payments.
- Apple, to deliver notifications to your phone.
- Amazon Web Services (SES), to send your sign-in codes, ticket emails and any news emails you've asked for.
- postcodes.io, which turns the postcode or town you type into a rough position.
- TMDB, which provides film images. Your phone loads them directly, so TMDB sees your phone's internet address.
- YouTube, if you play a trailer (in its privacy-enhanced mode).
- Railway, which hosts our servers, AppSignal, which tells us about errors, and Slack, where the team reads your feedback (without your reply email).
- Cinemas: when you tap through to book on a cinema's website, you're on their site and their privacy policy applies. For tickets we sell, the cinema may get the names on the guest list.
- Our professional advisers, a buyer of our business, or authorities where the law requires.
Some of these providers are in the United States. Where information leaves the UK, we rely on recognised safeguards such as the UK International Data Transfer Agreement or the UK–US data bridge.
How long we keep it
- A phone that hasn't opened find.film for 12 months is deleted, with its choices and notifications.
- Usage records: 13 months.
- Booking-button taps: 13 months.
- Sign-in codes last 10 minutes. The request is kept for about a day, so sign-in limits can be counted.
- Feedback reply emails: 90 days.
- Feedback and any screenshot: 13 months.
- Your account, bookings and tickets: while you have an account, and afterwards for as long as tax and accounting rules require.
- Coded copies of what trains our taste model: 35 days at most (see "How we learn which films go together").
- The emails you've asked for: until you turn them off or delete your account.
Your rights
You can ask for a copy of your information, have it corrected or deleted, object to or restrict how we use it, or take it elsewhere. You can delete your account in the app, under You. If your account has tickets for screenings still to come, it can be deleted once they've passed. You can also email us to delete it. You can turn off usage sharing and notifications in the app at any time. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).
Children
You must be 13 or older to have an account. We don't knowingly collect information from children under 13.
Security
Your sign-in is protected by a one-time code, and the phone keeps its key in the iPhone's Keychain. We protect what we hold, but no system is completely secure.
Changes
We'll update this page if anything changes, and let you know if the change is significant.
Contact us
privacy@cinematik.app
Last updated: 10 November 2026.
What we collect
Without an account
- Your phone: an id the app is given when it first opens, the app version, language and time zone. It does not identify you.
- Your area: the postcode or town you type in. We keep only a rough position, to about a kilometre. The app does not use your phone's location.
- Your choices: the cinemas you add, films you save or leave out, cinemas you follow, your answers to film cards, and your 10. These are kept against your phone.
- Notifications: if you allow them, your phone's notification token and your notification settings.
- How you use the app, unless you turn this off (see "Usage").
When you sign in or book
- Your email address, to send sign-in codes and tickets.
- Your name, date of birth and postcode, when a booking needs them. Your date of birth is used to check age limits.
- Your bookings and tickets, and whether you gave a ticket back or joined a waiting list.
- Payments are made through Stripe. Your card details go straight to Stripe, and we never see or store them. The camera is used only if you choose to scan a card.
When you sign in, what you chose on your phone is moved to your account, so it follows you to other phones.
- The emails you've asked for: find.film's news, or a programme's news, if you turn them on.
When you send feedback
- What you write, the screens you were on, the app version, and a screenshot and reply email if you add them.
Kept only on your phone
Some things never leave your phone: cinemas you hide, the kinds of showing you've chosen to see, film and ticket reminders, and showings you told us you booked elsewhere.
Usage
When you tap a booking button, we count which showing and cinema it was for. With usage sharing off, the count isn't linked to your phone. If you tell us whether you booked, we keep your answer so For you can count the film. Cinemas are not told who you are.
Why we use it (legal basis)
- To provide the app and your bookings (contract): listings for your area, your account, tickets, payments, notifications you've allowed, and reminders.
- To keep find.film working, secure and improving (legitimate interests): usage, booking taps, feedback, fraud prevention and limits on sign-in attempts.
- To learn which films go together, so we can suggest films, help cinemas choose what to show and research film audiences, for account holders who have confirmed they're 18 or over (legitimate interests): see "How we learn which films go together".
- Where the law requires it (legal obligation): records of sales for tax and accounting.
- Notifications are sent only if you allow them, and you can turn them off at any time.
- Emails you've asked for (consent): find.film's news, and a programme's news, are sent only if you turn them on. You can turn them off at any time under You, or with the unsubscribe link in any of these emails.
We don't sell your information.
How we learn which films go together
If you've confirmed you're 18 or over, we may use your film choices and booking history to learn which films people tend to like together.
This helps us suggest films you may enjoy, help cinemas choose what to show and research film audiences across the country.
The information we use may include:
- Your answers to film cards.
- Films you save and your ten.
- Your votes on films cinemas might show.
- Your answers when we ask whether you booked a film.
- Your bookings through find.film or Cinematik, including ticket numbers, approximate prices, concessions, booking lead times and attendance where recorded.
- The town or postcode district you've set as home.
We don't use automatically collected app browsing information to train this version of the model.
We also exclude bookings containing accessibility-related information, and we don't include your name, contact details, precise location, full postcode, IP address or exact showing in the training export.
We replace account identifiers with coded identifiers before training. The people working on the model don't receive your name or contact details with the training data.
Cinematik staff see reports about groups rather than individual people's activity.
We use this information because we believe improving recommendations, supporting cinema programming and understanding film audiences are legitimate interests. We've assessed those interests against people's privacy rights.
You can object to this use of your information at any time by emailing privacy@cinematik.app.
We will stop processing your information for the objected-to purpose in accordance with your rights. We will also explain how any existing training information and model outputs are handled. Your earlier choices may still shape which films our current model treats as alike until we next rebuild it, at least once a month.
We keep temporary coded training exports for no longer than 35 days. Other information, including the original account history and trained model versions, is subject to the retention periods explained in this notice.
We do not use the taste model for personalised advertising, marketing emails or push notifications.
If you haven't confirmed you're 18 or over, or other account information indicates you're under 18, we exclude your account from this person-level training.
Who we share it with
- Stripe, to take payments.
- Apple, to deliver notifications to your phone.
- Amazon Web Services (SES), to send your sign-in codes, ticket emails and any news emails you've asked for.
- postcodes.io, which turns the postcode or town you type into a rough position.
- TMDB, which provides film images. Your phone loads them directly, so TMDB sees your phone's internet address.
- YouTube, if you play a trailer (in its privacy-enhanced mode).
- Railway, which hosts our servers, AppSignal, which tells us about errors, and Slack, where the team reads your feedback (without your reply email).
- Cinemas: when you tap through to book on a cinema's website, you're on their site and their privacy policy applies. For tickets we sell, the cinema may get the names on the guest list.
- Our professional advisers, a buyer of our business, or authorities where the law requires.
Some of these providers are in the United States. Where information leaves the UK, we rely on recognised safeguards such as the UK International Data Transfer Agreement or the UK–US data bridge.
How long we keep it
- A phone that hasn't opened find.film for 12 months is deleted, with its choices and notifications.
- Usage records: 13 months.
- Booking-button taps: 13 months.
- Sign-in codes last 10 minutes. The request is kept for about a day, so sign-in limits can be counted.
- Feedback reply emails: 90 days.
- Feedback and any screenshot: 13 months.
- Your account, bookings and tickets: while you have an account, and afterwards for as long as tax and accounting rules require.
- Coded copies of what trains our taste model: 35 days at most (see "How we learn which films go together").
- The emails you've asked for: until you turn them off or delete your account.
Your rights
You can ask for a copy of your information, have it corrected or deleted, object to or restrict how we use it, or take it elsewhere. You can delete your account in the app, under You. If your account has tickets for screenings still to come, it can be deleted once they've passed. You can also email us to delete it. You can turn off usage sharing and notifications in the app at any time. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).
Children
You must be 13 or older to have an account. We don't knowingly collect information from children under 13.
Security
Your sign-in is protected by a one-time code, and the phone keeps its key in the iPhone's Keychain. We protect what we hold, but no system is completely secure.
Changes
We'll update this page if anything changes, and let you know if the change is significant.
Contact us
privacy@cinematik.app